Customer Care

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Shipping & Returns

As long as you return your order within 30 days of the receipt of your order, you qualify for a full refund on any product that has not been used or installed, is still sealed in its original box, and is in resalable condition. You may remove the item from the box to review and inspect it. If any damages or defects are found, they must be reported within 5 days of receipt of the order. An exchange will be processed once images of product damage or defect is sent to reply@moro.com. Refunds are issued for the amount on your invoice minus the shipping fees. Refunds will be processed within 1-2 business days of request and can take up to 5 business days to post to your account. Follow our easy Return Instructions.

The below types of orders are not eligible for return, exchange, cancellation, or refund:

Invoices labeled specialty item, made to order, freight order, or final sale & and orders for two or more of the same product.
Special purchases, such as: Inventory Sale Items, Part Orders, Discontinued Items, Extended Lead-Time products, Custom Quotes, Gift Card Orders.

Refunds

Allow up to 7 business days for the credit to show on your account (Credits can take longer to post depending on issuing bank). Refunds for returned items will be processed 1-5 business days after the item has been received and inspected.

Exchanges

If an item(s) is returned, as a convenience to the customer, we will ship out the replacement item early if it is available. We will allow 5 business days for the replacement item to be returned once, the return label is sent via email. Any merchandise not returned within 5 business days, will be charged to the customer’s original form of payment.

Damages

All fixtures are inspected and packaged using best possible practices but accidents do happen. If for some reason, the order does arrive damaged, we are more than happy to help.

Kindly email reply@moro.com and one of our representatives will be very eager to assist. The notification email must be sent within 5 business days of receiving this order.

Return Instructions

1. Process Your Return

E-Mail reply@moro.com. Include your order number and the specific items you will be returning. Please include your reason for return and we will confirm eligibility of compensation for the return.

A Customer Service Specialist will process your request and provide a shipping label for your order.

2. Packaging

Please ensure all parts, and original packaging are returned as originally received.

3. Shipping

Tape your Fed Ex return label to the box and make sure it is secure. Take the box to your nearest Fed Ex approved retailer. DO NOT use a FedEx drop box.

OUR MAILING ADDRESS IS:

417 5th Avenue
8th Floor
New York
NY 10012

We will handle the rest! When the return is received, inspected, and approved, the refund, credit or replacement, will be processed and you will be sent an email confirming.